1. About This Privacy Policy
This Privacy Policy explains how x222 ("the Platform", "we", "us", "our") collects, processes, stores and protects the personal data of users ("you", "the Player") who access or use the x222 website and all associated betting, gaming and promotional services.
x222 is an online betting and casino platform built specifically for the Pakistani market. All services are denominated in Pakistani Rupees (PKR) and are accessed through the x222 website. We understand that Pakistani players value their privacy and the security of their personal and financial information, which is why we have put in place robust data protection practices across every part of the platform.
By registering an account at x222, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you have any objections to how we handle data, please contact us at support@x222.best before registering.
2. Personal Data We Collect
x222 collects personal data in the following categories. We only collect information that is genuinely necessary for the purposes outlined in this policy.
| Data Category | Specific Data Points | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, gender, CNIC number (where required for verification) | Registration, verification |
| Contact Data | Mobile number, email address, city/province | Registration, account updates |
| Financial Data | Mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay), bank account details (for IBFT), card type and last 4 digits | Deposit, withdrawal |
| Transaction Data | Deposit history, withdrawal history, bet history, game play records, bonus claims | Platform activity |
| Technical Data | IP address, device type, operating system, browser type, session duration | Automatic collection |
| Usage Data | Pages visited, games played, features used, click paths, time on platform | Automatic collection |
| Communications Data | Live chat transcripts, support email exchanges, complaint records | Customer support interactions |
| Verification Data | Government ID images, utility bill images, selfie images (where KYC is required) | Identity verification process |
x222 does not collect sensitive data such as biometric data, religious or political beliefs, health information or racial/ethnic origin. Verification document images are stored securely and used solely for identity verification purposes.
3. How We Use Your Personal Data
x222 uses the personal data we collect for the following specific purposes:
- Account management: To create and maintain your x222 account, verify your identity, and manage your account settings and preferences.
- Processing transactions: To process deposits and withdrawals in PKR through your chosen payment method — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card.
- Delivering services: To allow you to place bets on PSL, cricket and other sports, play casino games, and access all other x222 features.
- Fraud prevention and security: To detect, investigate and prevent fraudulent transactions, money laundering, bonus abuse and other prohibited activity. This is both a legal obligation and a protection for all genuine players.
- Age and identity verification: To confirm that you meet the minimum age requirement of 18 years and that you are who you say you are. This is a core compliance obligation.
- Responsible gaming: To monitor play patterns that may indicate problematic gambling behaviour and to administer responsible gaming tools such as deposit limits, loss limits and self-exclusion.
- Customer support: To respond to your queries, complaints and requests, and to maintain records of those interactions for quality and training purposes.
- Legal compliance: To comply with applicable licensing requirements, anti-money laundering (AML) obligations, and any lawful requests from regulatory or law enforcement authorities.
- Platform improvement: To analyse usage patterns, identify technical issues, and improve the x222 platform for all Pakistani players.
- Marketing communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and relevant updates about x222. You can withdraw this consent at any time through your account settings or by emailing support@x222.best.
We do not use your personal data for any purpose not listed here without first informing you and, where required, obtaining your consent.
4. Legal Basis for Processing
Every data processing activity at x222 has a defined legal basis. We process your personal data under one or more of the following grounds:
- Contractual necessity: Processing required to fulfil our contract with you — running your account, processing payments, settling bets and delivering gaming services.
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements and licensing conditions imposed by our gaming regulator.
- Legitimate interests: Processing for fraud detection, platform security, abuse prevention and platform analytics, where these interests do not override your fundamental rights and freedoms.
- Consent: Processing for direct marketing communications and for certain optional data collections, where you have given clear, informed and freely given consent. You may withdraw consent at any time.
5. Sharing Your Personal Data
x222 does not sell your personal data to any third party. We share your data only in the following defined circumstances and only to the extent necessary for the relevant purpose:
- Payment processors: Your payment data is shared with the relevant payment gateway (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT providers, Visa/Mastercard processors) to process your deposit or withdrawal. These providers are bound by their own data protection obligations.
- Identity verification providers: Where KYC is required, your identity documents may be processed by a third-party verification service operating under a strict data processing agreement with x222.
- Gaming software providers: Technical data such as your session details and game play logs may be accessible to the licensed software providers whose games you play on x222, for the purpose of game function, audit and technical support.
- Regulatory and law enforcement authorities: x222 will share personal data with regulators, law enforcement or government bodies where required to do so by law, court order or in connection with a regulatory investigation.
- Anti-fraud networks: Where fraud is suspected, limited identity and transaction data may be shared with fraud prevention databases or financial crime investigation bodies.
- Business transfers: In the event of a merger, acquisition or sale of all or part of x222's business, player data may be transferred as part of that transaction. You will be notified of any such change in advance.
All third parties who receive x222 player data are required to handle it securely and in accordance with applicable data protection standards. x222 does not permit its data processors to use your data for their own purposes beyond the specific task they are engaged to perform.
6. Payment Data & Financial Information
Given that x222 processes real-money transactions in Pakistani Rupees, payment data receives a higher level of protection within our systems. The following specific practices apply to your financial information:
- Full card numbers and full mobile wallet numbers are never stored on x222's servers. Only masked/tokenised references are retained for transaction matching purposes.
- Payment processing is handled through encrypted, secure channels. All payment pages use TLS encryption.
- Your financial data is used exclusively for processing your requested transactions and for regulatory compliance (AML monitoring). It is not used for profiling, advertising or any other commercial purpose.
- x222 requires that withdrawals are processed to the same payment method as your most recent deposit. This is a fraud prevention measure and protects your funds from being redirected to an account you do not own.
- Transaction records — including deposits, withdrawals, and bet settlements — are retained for a minimum of five years to satisfy AML and regulatory audit requirements.
7. Cookies & Tracking Technologies
x222 uses cookies and similar tracking technologies to improve your experience on the platform. When you visit x222 for the first time, you will be presented with a cookie notice explaining your choices. Below is a breakdown of the cookie types we use:
You can manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in and using x222.
x222 does not use third-party advertising networks or allow advertisers to place tracking cookies on our platform. The analytics tools we use are configured to anonymise IP addresses and respect do-not-track browser signals.
8. Data Security
x222 takes the security of your personal data seriously and has implemented multiple layers of protection across the platform:
- 256-bit SSL/TLS encryption is applied to all data transmitted between your device and x222's servers. This is the same standard used by major banks.
- Player passwords are stored as salted cryptographic hashes — the actual password text is never retained in any readable form.
- Access to player data within x222's internal systems is restricted on a strict need-to-know basis. Support agents can only view the data necessary to handle your specific query.
- Payment data is tokenised at the point of collection. Raw financial credentials are not stored on x222 servers.
- Regular security testing, including penetration testing and vulnerability scanning, is conducted on x222's infrastructure.
- In the unlikely event of a data breach that affects your personal data, x222 will notify affected players without undue delay and will take all reasonably available steps to contain and remediate the breach.
9. Data Retention Periods
x222 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | AML / regulatory obligation |
| Transaction records | 5 years from transaction date | AML / financial audit requirement |
| Bet & game history | 3 years | Dispute resolution, audit |
| Support communications | 3 years | Quality assurance, complaint records |
| KYC documents | 5 years after account closure | Regulatory requirement |
| Technical / IP logs | 12 months | Security and fraud investigation |
| Marketing consent records | Until consent withdrawn + 1 year | Proof of consent |
Once the applicable retention period has elapsed, your data is securely deleted or anonymised in accordance with x222's data destruction procedures. Anonymised aggregate data (from which you cannot be individually identified) may be retained indefinitely for platform analytics.
10. Your Data Rights
As a player at x222, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact us at support@x222.best with your account details and a description of your request. We will respond within a reasonable timeframe.
11. Children's Privacy
x222 is strictly an 18+ platform. We do not knowingly collect or process personal data from any person under the age of 18. Age verification is a mandatory step during the account registration process and may be required again before processing withdrawals.
If x222 becomes aware that a person under 18 has registered an account or provided personal data, that account will be immediately closed, all funds will be returned to the payment source, and all associated data will be deleted from our systems as quickly as technically possible.
If you are a parent or guardian and believe your child may have created an x222 account, please contact us immediately at support@x222.best. We will investigate and close the account without delay.
12. Updates to This Privacy Policy
x222 may update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality, legal obligations, or regulatory requirements. When we make changes, we will update the "Last updated" date shown at the top of this page.
Where changes are material — meaning they significantly affect how we process your data or your rights as a data subject — we will notify registered players via email or through an on-platform notification prior to the changes taking effect.
Your continued use of x222 after any updates to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with an updated policy, please contact us at support@x222.best to discuss your options, which may include account closure.
13. Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or how x222 handles your personal data, please get in touch through any of the following channels:
Live chat: Available 24/7 via the chat icon on every x222 page
Response time: Privacy-specific email queries are handled within 48 business hours
Languages: English and Urdu supported
When submitting a data rights request — such as a subject access request or erasure request — please include your registered account email address and a clear description of your request. We may ask for additional information to verify your identity before processing the request, as a security measure.